REVISION’s work to implement people, processes and technology over 15 years helped this commercial airport streamline passenger services and improve the passenger experience. Project work included:
Acting swiftly on a CIO directive, the REVISION Analytics and Business Intelligence team aggregated meaningful air-side data analytics to release data to reduce costs, increase satisfaction and correct resourcing plans to optimize labor investments.
REVISION provided Management Consulting to the IT Executive team to redefine the programmatic approach to delivery of Business Services. During the period of performance, the ASQ (customer satisfaction) scores rocketed to over 90 percent.
REVISION provided multiple teams to analyze solutions in the areas of customer experience, identity management and data gathering for person-movement and recognition in pursuit and realization of massively increased efficiencies with almost zero impact to passenger flow and satisfaction.