Just the Facts
REVISION worked with an international airport to align the organization to provide the most effective, efficient, and satisfactory services to airport passengers, airline partners, and staff and prepare for planned future growth. REVISION crafted an IT Roadmap for an Airport that was struggling to use its current capabilities due to discrepancies in management. Therefore, we designed and conducted an IT organizational and service strategy for the IT Division and the Airport Director.
The Challenge
- The airport lacks a formal IT organization
- IT services are not delivered as part of a comprehensive strategy
- IT capabilities have been driven by the customers with minimal input from the airport
- IT services are not delivered optimally to integrate new capabilities
The Approach
REVISION believes the goal of an organizational assessment is multi-fold. Most obvious is the desire to gather data to assess cultural health and identify organizational issues to increase the value of proficiency, strengthen inclusion and increase the cultural competency of an organization’s workforce. Nested within these goals for the assessment process is a valuable opportunity to lay the groundwork for organizational development and engage stakeholders in taking ownership and responsibility for contributing to creating an inclusive environment that embraces the rich diversity of the organization. REVISION’s approach to organizational development is ideally designed to achieve both outcomes and is grounded in proven principles of staff engagement.
The Outcome
After working with the airport, the REVISION team delivered a robust assessment with recommendations for each of the five focus areas. Based on our analysis, REVISION provided a final recommendation that included a suggested framework for developing an IT Roadmap for the airport. The final deliverable included a robust PowerPoint presentation and a thorough written report.
With agreement from the airport, the assessment improved in the following areas:
- Best Practice Business Processes – Assessed current IT business practices in project delivery, service delivery, help desk ticketing, performance metrics, and customer communications.
- IT Governance – Assessed how decisions involving IT strategies, plans, and initiatives were made, executed, and overseen.
- Organizational Structure – Evaluated the current IT organization reporting relationships, sub- functions and workgroups, spans of control, inter-departmental accountabilities, and their collective ability to meet the enterprise business needs.
- Staffing Model – Evaluated whether the IT department has the right skills and staffing levels to meet current and future needs.
- Cost Savings Opportunities – Examined operational expenditures for IT, including internal staff costs, outside consulting, and other external materials and services.
