What is Business Process Analysis?
Performing business process analysis provides consulting and training services that help clients define and improve business processes to create more efficient and effective organizations. These services can be provided as a standalone project or delivered in advance of, or coordinated with, the development of technology-based client solution.
Why Do You Need Business Process Analysis?
This service offering improves clients’ efficiency and effectiveness by working with them to streamline their core business processes with a clear understanding of WHAT those processes are needed to produce. Through the application of a proven methodology, we work with the client to ensure that they are:
- Identifying and executing the right strategies.
- Making processes effective (e.g., Producing the desired or needed results).
- Making processes efficient (e.g., Minimizing the resources used).
- Making processes adaptable (e.g., Allowing for change to meet customer and business needs).
Signs You Might Benefit From This Service
- The client’s organization is implementing business processes that haven’t changed in decades.
- The client seeks to develop technology applications or implement an off-the-shelf information system. In this case, it is imperative to understand the business processes before systems development or integration.
- The client is facing impending budget or staff cuts.
- The client is losing money, market share has low levels of customer satisfaction, or is generally doing poorly on a wide range of critical success measures.
- The client requires solid justification to maintain current department or agency funding levels.
- Client’s market or customer needs are changing too rapidly for their delivery systems to accommodate them.
Our Approach to Business Process Analysis
Business process analysis deliverables can take many forms. REVISION can provide a complete report to the client that documents the entire engagement approach and findings, as well as more targeted documentation (e.g., PowerPoint sides and process maps), may be provided. Examples include:
- Training programs and manuals (executive or team BPI courses and continuous improvement training).
- “As-is” process maps. We use “as-is” maps to identify issues to target for process improvement and how and where the client could use information systems to improve process efficiency and effectiveness.
- “As-is” / “To-be” process models are used to run scenarios to “model” how changes in process resources and constraints might be modified to optimize the process output.
- “To-be” process maps. These result from client/consultant team findings and recommendations for new or revised business processes. Our offerings can provide results to meet any specific customer requirement- such as provided in a particular format or standard to be used to configure a new technology implementation.
- Identification of process performance metrics.
- A continuous improvement methodology.